Help Centre

Everything you need to book, manage, and get the most out of Gorgeballs. Can't find an answer? Reach us any time at support@gorgeballs.com.

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Getting Started

Gorgeballs helps you discover salons near you and book appointments in a few taps — no phone calls, no waiting on hold.

To begin, search your city on the home page, browse the salons that match, and open any salon to see its services, staff, prices, and real-time availability. You don't need an account to browse, but you'll need one to book.

Creating an Account

Tap Sign up from any page. You can register with your email address and a password. We'll ask for your name and phone number so the salon can reach you about your appointment.

Already have an account? Use Sign in. If you've forgotten your password, use the Forgot password link on the sign-in screen and we'll email you a reset link.

Your account keeps your booking history, saved salons, and preferences in one place across every device.

Booking an Appointment

From a salon page:

  1. Choose the service you want. Some salons group services by category — pick the one that fits.
  2. Choose a staff member, or leave it on Any available to see the widest choice of times.
  3. Pick a date, then choose from the available time slots.
  4. Review the summary and confirm.

Availability is live — the times you see are the times that are actually open. If a slot disappears while you're booking, someone else grabbed it; just pick another.

Booking at multi-location salons

Some salons have more than one location. When they do, you'll choose the location first, and everything after that — staff, services, and times — is scoped to the place you picked.

Paying when you book

Depending on the salon, you may be asked to prepay, leave a deposit, or simply pay at the venue. If payment is required, you'll enter your card securely at the confirmation step. Prepayments and deposits are shown clearly before you confirm — you'll never be charged a surprise amount.

Managing Your Bookings

Open My Bookings to see everything upcoming and past.

  • Reschedule or cancel — use the options on an upcoming booking. Cancellation windows are set by each salon, so check the timing shown on your booking.
  • Rebook — from any past appointment, tap Rebook to start a new booking pre-filled with the same salon, service, and staff. Adjust anything you like before confirming.

Cancellations and Refunds

Each salon sets its own cancellation policy, including how far ahead you must cancel and whether a deposit is refundable. The policy that applies to your booking is shown at the time you book and again on the booking itself.

If you prepaid and cancel within the allowed window, your refund is returned to your original payment method. Refunds can take a few business days to appear, depending on your bank.

If something went wrong with a charge, contact the salon first — they handle their own payments. For anything the salon can't resolve, email support@gorgeballs.com.

Reviews and Ratings

After a completed appointment you can leave a rating and a written review from My Bookings. Reviews help other clients choose with confidence and give salons honest feedback.

Salons can reply to your review, but they can't edit or delete it. Reviews that break our guidelines — spam, abuse, or content unrelated to the visit — may be removed.

Your Account Settings

Open Account to update:

  • Your name, email, and phone number
  • Your password
  • Your profile photo
  • Your preferred language

Gorgeballs is available in English, German, Italian, Portuguese, French, and Spanish. Changing your language updates the whole app instantly.

Privacy and Your Data

We only share the details a salon needs to serve you — your name, contact details, and the specifics of your booking. We never sell your data.

You can read the full Privacy Policy and Terms of Service any time. To request a copy or deletion of your data, email support@gorgeballs.com.

Troubleshooting

I didn't get a confirmation email. Check your spam folder first. Make sure the email on your account is correct in Account settings. Still nothing? Your booking is still valid — you can always see it in My Bookings.

A time I wanted is no longer available. Slots update in real time. If one disappears, it was just booked by someone else — pick another, or try a different staff member or date.

My card was declined. Check the card details and that the card allows online payments, then try again. If it keeps failing, use a different card or contact your bank.

I can't sign in. Use Forgot password to reset. If your email isn't recognised, you may have signed up with a different address.

Contact Us

We're here to help.

For questions about a specific appointment, payment, or refund, contacting the salon directly is usually the fastest route — they manage their own bookings and payments.